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  DCCAS - Dry Cleaning Complaints Arbitration Services
 
   

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FORMS, BROCHURE & REPORTS AVAILABLE:

Forms and reports are in Adobe Reader (pdf) format. To get Acrobat Reader, click the icon.

FORMS: Please click to open.
Textile and Garment Analysis Information Form (pdf)
 The information provided on this form is essential for the most accurate analysis of the textile/garment problem presented. Complete it by filling in the information requested or by circling the responses that apply.
General Fee Schedule
A general schedule of fees for garment/defect analysis and general textile testing is available upon application.  This schedule details the costs of carrying out specific types of testing such as fibre content analysis, colourfastness and dimensional stability.  The fees stated in this schedule are generally per garment, article, item or fabric sample submitted. The fees include the provision of a full written report and, where applicable, the presentation of mounted test swatches for visual inspection of results.
 
REPORTS: These reports also contain photos of the garments from the dry cleaner/launderer trade magazine that regularly publishes Steve's 'sample reports'.
Please click to open.
Coating Damage Report (pdf ) (122kb)
 The client submitted a man’s cream coloured polyester/polyurethane jacket for examination and report. The purpose of the enquiry was to comment on the most likely cause of the severe problems associated with the coating on the inside of the outer shell fabric, which have become apparent after recent dry cleaning.
Damaged Beading Report (pdf ) (439kb)
 A lady’s red viscose/polyester lined black silk dress was submitted by the customer for examination and report. The purpose of the enquiry was to comment on the most likely cause of the damage to the beading that had become apparent after recent dry cleaning.
Damaged Trim Report (pdf ) (551kb)
 The client submitted a lady’s plastic trimmed black rayon/nylon knitted top for examination and report. The purpose of the enquiry was to comment on the most likely cause of the distortion of the shape of the attached trim and the loss of surface colour from the bronze coloured trim that have all become apparent after the garment was recently dry cleaned for the first time.
Fusible Interfacing Failure Report (pdf ) (551kb)
 The client submitted a lady’s green and white polyester jacket for examination and report. The purpose of the enquiry was to comment on the most likely cause of the extensive blistering on the front of the garment that has become apparent after recent dry cleaning.
Garment Restoration Report (pdf) (4.3Mb)
 Inspection and report on various items following laundering and dry cleaning procedures carried out under the supervision of a restoration specialist, following a fire at the premises.
Suede Jacket Report (pdf ) (497kb)
 The client submitted a lady’s dark brown suede jacket for examination and report. The purpose of the enquiry was to comment on the most likely cause of the colour and textural changes that the customer believes have only become apparent after recently being dry cleaned for the first time.
Imitation Suede Jacket Report (pdf ) (223kb)
The garment submitted by the client for examination and report is a lady’s brown artificial suede jacket, labelled ‘Dry Clean Only’. The purpose of the enquiry was to comment on the most likely cause of the garment becoming stiff and brittle and cracking after recent dry cleaning.
Yellow Stains Report (pdf ) (569kb)
 The client submitted a pair of lady’s bone rayon/polyester/elastane pants,  for examination and report. The purpose of the enquiry was to comment on the most likely cause of the series of yellow stains on the upper part of the back of the left leg that the customer believes has only become apparent after recent laundering.

DRY CLEANING COMPLAINTS: Please click to open.
Dry Cleaning Complaints Analysed up to 24/7/08 (pdf )
A Summary of Complaints and more detailed descriptions.
 
TECH UPDATES:
TCS TechUpdate - Damage To Dyes Caused By Strong Oxidising Bleaches (pdf )
An overview of the damaging effects of strong oxidising bleaches on dyes.
 
ARTICLES (National Dry Cleaner and Launderer Magazine): Please click to open.
Blouse with Discoloured Areas (pdf ) (417kb)
 The discoloured areas on this blouse, which appear to be fading, have actually been caused by the application of heat on the fabric surface which has caused melting and re-hardening of the red coloured nylon component of the fibre content. The damage has almost certainly been caused the inappropriate or incorrect application of a hand iron.
Coromandel Shawl  (pdf ) (377kb)
 The development of severe distortion in this shawl's metallic fabric during dry cleaning due to the lack of serviceability of the fabric's metallic yarn structure to the normal mechanical agitation of the recommended dry cleaning treatment.
Cruise Jacket (pdf ) (381kb)
 This jacket has become stiff, brittle and cracks following recent dry cleaning according to the requirements of the care labelling due to the loss of plasticiser.
Guava Dress (pdf ) (597kb)
 This dress is trimmed with beading which dissolves and fuses together with the other beading when it comes into contact with perchlorethylene dry cleaning solvent during the course of recommended dry cleaning making it unserviceable.
Just Jeans Suede Jacket (pdf ) (597kb)
 The colour and texture of this relatively new suede jacket have changed following a dry cleaning treatment to remove a rectangular mark left by the customer's application of a temporary adhesive name tag/label.
London Fog Jackets  (pdf ) (597kb)
 Two London Fog black zippered jackets, one with sleeves and the other without, have become stiff and brittle as a result of the recommended dry cleaning treatment due to the loss of plasticiser.

Medici Casual Top (pdf) (360kb)
 The black and white and bronze coloured plastic trim used on this casual black knitted top is unserviceable to a dry cleaning treatment that is much more cautious than that required by the 'Dry Clean Only' instructions on the attached care labelling.

Press-Through Marks on Trousers (pdf) (364kb)
 These trousers have developed severe press-through marks as a result of inappropriate or incorrect pressing that appears to be connected with a temporary shortening procedure.
 
BROCHURE: Please click to open.

Brochure  - printable version  (pdf)
 Steve's qualifications, contact details, recommendations and consultancy services that are offered by TCS.
 

BOOK:

"Textile Care and the Consumer" by Steve Pyott
 Purchase a re-print copy of Steve’s textbook – “Textile Care and The Consumer” originally published by Longman Cheshire in 1985 by emailing Steve.
 

All Forms, Reports and Images are copyright to TCS - Textile Consultancy Services, 2005..